Archive for February, 2008

Introducing FreelanceSwitch’s New Editor

It’s my great pleasure to announce today that FreelanceSwitch has a new editor in chief! She actually took over a couple of weeks ago but wanted to get into the flow of things before formally announcing on the site. Of course most of you already know her from her fabulous articles, I’m speaking of none other than Skellie!

Skellie not only has a great nose for blogging, but coincidentally is also Australian (though she’s from Melbourne which we all know to be not as fabulous as Sydney, but nice all the same). She also writes and edits at Problogger, NorthxEast, DailyBlogTips and her own blogs Anywired and Skelliewag, making her just about the most experienced blogger around -)

So I’m sure you’ll join me in welcoming Skellie aboard and wishing her well with the site! I think FSw will really flourish with her content direction. I myself am working busily on our Rockstar brand and books with some imminent releases and also on FSw’s sister blog PSDTUTS. Nonetheless I’ll still be posting the odd article here happily and announcing things and working on upgrading and improving the site!

Original post by FreelanceSwitch.com

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Linkswitch! PayPal Alternatives & Extra Goodies

Cara Williams’ post on the dangers of accepting credit card payments with PayPal struck a note with a lot of people. I thought it would be worth introducing some PayPal alternatives/back-up options, in addition to one tip that will do a lot to keep you safe: think of PayPal as a transit account, not a savings account.

Amounts over $150 can be transferred to your bank account free of charge, so wait until your account hits the tipping point, then empty it. Keep money in there a little longer if you know you’re going to buy something soon, but once the money is safely in the bank, PayPal no longer exercises any control over it.

And now, for your back-up plan:

Google Checkout — a popular PayPal alternative but only available to U.S. based freelancers at the moment.

Neteller — an oft-mentioned PayPal alternative.

Moneybookers — a money-transfer service targeting Europe.

iKobo — interesting and popular alternative where payment is delivered through a Visa pre-paid card.

If you’ve found a great PayPal alternative, let us know about it!

Bonus links:

Shane Pearlman is offering FSw readers exclusive invites to the beta version of Sproutwire, a content aggregating service for small business. Here’s your top secret invite. For those who want a little more information, Shane says: “We put together Sproutwire because we want good small business content vetted by people we trust (not the 10,000 angry teens on digg). We collect and post digestible reviews of small business content from the best blogs, newspapers, ebooks, presentation slides, journals, audio & video, newsletters, and anything else that we think will help you be better at what you do and live a happier life. Our goal is to keep it fresh, smart and personal.”

Bootstrapper shares fifty professional networks for freelancers (or, in other words, cool acronyms to put on your CV).

If you’ve been sidelined by all the talk of David Allen’s Getting Things Done, you might want a quick beginner’s guide to the book behind the phenomenon. Here’s a 43 Folders guide to help: getting started with GTD.

Freelance writers might like this calm-inducing advice on uncluttering your writing with self-imposed limitations.

And, finally, David Airey has assembled a mammoth list of 70 top-notch logo design resources.

Original post by FreelanceSwitch.com

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10 Phrases Every Freelancer Should Kick-Out of Their Vocabulary

1. “I can do it for cheaper” — If you could do it for cheaper, why did you quote me a higher price in the first place? You may think that this is what a client wants, but it can really undermine your professional standing in their eyes. Don’t drop your prices if you are confident in your abilities. It will backfire.

2. “I am not the best…” — You may not be the best, but this isn’t exactly awe-inspiring for a client to hear, is it? I see lots of very successful independent professionals play down their strengths — sometimes to the point where the client looses confidence in them. If you have a hard time talking about yourself, check out the book Brag! The Art of Tooting Your Own Horn, Without Blowing It by Peggy Klaus.

3. “Umm…uh..” — Okay, it’s not exactly a phrase, but umms and uhs can really kill a conversation. One of my MBA professors would never let us finish a sentence if we used sound fillers. It was agonizing at first, but really paid off by the end of the semester. If you feel speech is really a problem for you, get some coaching. Most universities with communication programs have PhD students who work with the general public for a great price.

4. “This is a side-gig” — And it may be a side gig, but don’t share unless you plan on keeping it a side gig forever. If your plan is to eventually create your freelancing empire, leave out this detail.

5. “I work in my pajamas” – This sounds like it should make the client envious, but it doesn’t always work that way. Some clients don’t want such details and others may connect pajamas with unprofessional ism. Best to just leave this one out.

6. “I have no idea” — There will be many times when you have “no idea.” This phrase isn’t necessarily bad, as long as it doesn’t stop there. “I have no idea… but I can find out” is the right phrase. Long before I had my own company which also offers web designing, I spoke to a freelance web designer. I asked him what the main difference was between Ruby on Rails and some other program. He said, “I have no idea.” As much as I appreciated his honesty, I would have really appreciated it if he could have asked around for me. After all, this was his territory.

7. “My prices are flexible” This ties in with number one. Why are your prices flexible? If it’s because you offer various packages, this phrase works just fine. If they’re flexible depending on how far the client can push you, please remove this phrase from your vocabulary.

8. “F***, D***, S***”- Some freelancers tend to be the creative types who don’t like to censor their language for anyone. And some clients don’t care. However, I know that a majority do care. If you wouldn’t use a word in front of your grandma, don’t use it in front of your client.

9. “What did you say? I missed that” - Develop your listening skills. Clients (and people in general it seems) hate to repeat themselves. Listen carefully the first time and keep multi-tasking to a minimum when talking with a client.

10. “I partied way too hard last night”- …and now I am going to start work on your thousand dollar project. I don’t think so. Keep your personal life personal. Unless the client is a dear friend who knows your capabilities, I wouldn’t risk uttering statements such as this.

Shama Hyder is the chief marketing expert and founder of After The Launch. She helps independent professionals and professional service firms attract more clients. You can visit her website at http://www.AfterTheLaunch.com.

Original post by FreelanceSwitch.com

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Ditch Email: Face-to-face Meetings For The Win

Oh we so love e-mail. It’s fast, it’s a nice archive. We don’t have to get out of bed to send our first e-mail of the day (sometimes). But is e-mail the best way to communicate with your clients? Is it the best way to do business and send proposals? I don’t think so — and here’s a few reasons why.

The Digital Divide

As most of us are web workers, communicating via e-mail, VoIP and IM is second nature. The freelancer lifestyle in most cases means that we do the bulk of the work ourselves. Fast communication in these cases is crucial, but sometimes it can cost us projects. Why e-mail is bad:

Lack of emotion. Business is business, but people get emotional. No — I’m not talking about crying over your invoices or clients giving you a big hug when you finish their logo. I’m talking about the voice, the face, the stance, the actual reaction. You don’t get any of this via e-mail. Is the client really happy with the logo? Is he really that ecstatic? Does he hate your press release proposal or just think it needs a few tweaks?

Magnification. The purest form of communication, the written word. One word, one sentence can mean so many things to so many people. Find a potential client who doesn’t know (and doesn’t need to know) how to write well and you’ll really enjoy those e-mails…

Going back and forth. Sometimes you literally don’t understand what the client wants you to do. Examples are nice, but what about graphic design? Do you really want the client to draw over your beautiful proposal? What if he gets the idea to change your color scheme?

Show You’re Serious

Lots of people tell me they’ve gotten projects before simply because the other party didn’t bother to show up for the meeting. Clients have also told me that they’ve hired on this basis. Not showing your proposal personally is the same as not showing up to your first meeting with a client — except it can only end badly for you.

It’s all about the How. Remember Steve Jobs’ manila envelope? Do you remember the MacBook Air as “the thinnest laptop in the world” or “the laptop that can fit in a tiny, little, manilla envelope”? This is the exact same reason you need to present your proposal personally. The tone of your voice, the way you present it: it all influences your client’s final decision. The e-mail route seems easier at first glance, but it’s not as effective.

The truth is at the meeting. The first time the client looks, reads or listens to your work, no matter if it’s a press release, a website design or a musical composition, you have to be there. Some people will try to hide their thoughts for various reasons, but not many people can hide their initial reactions. They don’t need to. You’ll be able to see why Mr. Smith likes or doesn’t like your proposal. Not only that, but you’ll see just how much he likes it (or doesn’t like it!).

We all walk the walk. Your client has his or her own worries, hobbies, etc. E-mail conversations rarely end with a chat about what wine you both like. A designer or writer can, and should be able to, learn more from this kind of information than from the 30 page brief for the project.

But…

It takes time to arrange meetings. Aren’t you a freelancer? Aren’t you your own boss? Meetings should take minutes, not hours. Plan for them, expect them.

It forces me to see that client I don’t like. In this case you have more serious problems than meeting with your client. If you don’t like the client, don’t work for them. It’s as simple as that. If the project is well-paid and this is the reason you want to continue working for them, by all means, continue — but you must meet with them. It can only hurt you when you misunderstand that review e-mail for your proposal after the 10th revision.

It just takes time. Yes, it does. You can always take your bike: it’s good exercise. You’ll learn new things about your clients, which makes you a better contractor. You may actually start to like the person who thinks your work is worth their time and money, even if they haven’t made a stellar first-impression.

Let’s go analogue

We want to be treated seriously — like the big boys. We can’t, shouldn’t and won’t escape from meeting with our clients because sometimes it just makes sense. Some meetings will be time-wasters — that’s true — but knowing what your client is really thinking and the emotion he or she is showing while thinking that thought will make a huge difference.

Landing a project? Making the project outstanding? With our new found freedom as freelancers it’s time to take responsibility and show our clients that we mean business. The web worker, the digital creative — it doesn’t matter. Like any good thing in the world, meetings will do us good if we use them with care.

Original post by FreelanceSwitch.com

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80-20 Freelancing

You may have heard about the Pareto Principle, or the 80-20 rule, before. It holds that 20% of causes result in 80% of outputs, 20% of the work causes 80% of the results, 20% of the clients yield 80% of the profit, and so on. The percentages aren’t exact, of course, but the basic premise (that a small percentage of what we do yields most of the results) is an incredibly useful analytical tool for your business.

If you want to learn how to apply the 80-20 rule to client liaison, your choice of clients, your prices and the work you do, this article will explain how to do that. 80-20 freelancing could allow you to do less work while making the same amount of money. If you’re lucky (and savvy), you could end up increasing the profitability of your business by doing less and focusing only on what’s important.

Applying 80-20 to clients

Can you find the Pareto Principle in your client base? Let’s say you have three recurring clients each week (the 20%) who pay well. You need to do very little to maintain the relationship: send your work when it’s finished, and that’s it. These three recurring clients are probably worth 80% of your profits.

Consider the other 80% — the one-off clients who email you back and forth negotiating payment, laying out the terms of work, asking you to revise, and so on. Once you finish the job, they’re finished with you.

In this situation, the 80-20 thing to do would be to divert the energy you spend on searching for one-off clients into searching for another weekly, recurring client. Once you’ve done the initial negotiation work you’ll have cut down to 20% of your client base while keeping your profits at 100% of their previous rate.

The way you apply 80-20 to clients will, of course, be different, but the spirit remains the same. Sit down and analyze how you could benefit from applying the 80-20 rule to the clients you take on. What if you stopped searching for one-off, mediocre jobs and focused all your efforts on finding that one, high-paying client?

Applying 80-20 to liaison

The idea here is that 20% of correspondence causes 80% of the results. If you begin to notice a regular pattern to negotiations, short-circuit the process by providing a FAQ to all prospective clients. I.e. How much do you charge for different types of work? How do I pay you? How can I contact you? and so on.

For me, initial client liaison usually looks like this (abridged):

1st email from client: I’m thinking of hiring you for such and such. How much do you charge?

Response: I’d charge $100 for that.

2nd email from client: Would you do it for $80?

Response: Not really, no.

3rd email from client: Mmm… OK. How do I pay you?

Response: Here’s my PayPal address.

4th email from client: Alright, I’ve paid you. Let’s start.

OR, you can skip that part. When a client sends an expression of interest and the job they’ve described is something you’re interested in doing, you can attach a FAQ to your response rather than emailing back and forth a hundred times. A good FAQ could significantly reduce the time you spend on liaison.

Another strategy you can use to cut down liaison time is to post your rates wherever you advertise your availability. This will block off expressions of interest from anyone you wouldn’t seriously consider working for. If you’re like me, 50% of your liaison with prospects will end in “That’s more than I’m willing to pay.” If you’re upfront about your rates you’ll filter out mutually disappointing exchanges.

Applying 80-20 to the work day

The principle as it applies to the work day looks something like this: 20% of the work earns 80% of the money. As a freelance blogger, my 80-20 breakdown (pre-Pareto) looks like this. What’s yours?

80 = answering email, reading feeds, thinking up post ideas, writing up to-do lists, checking up on my freelance posts, tracking finances and sending invoices.

20 = writing and finishing articles.

If you’re trying to Pareto your work day, the question becomes: what part of the 80 can I eliminate without losing profits, or at least, without losing more profits than I’d gain by re-directing my time into a task in the ‘20′ category?

Applying 80-20 to rates

If you doubled your rates, but your prospects dropped by 40%, you’d still be making more money than you were before. Less clients to manage also means more time.

The take-home point

The essence of the 80-20 rule is this: focus on what’s important and eliminate or minimize what isn’t. It’s a simple guiding principle with the potential to super-charge your freelancing business.

Original post by FreelanceSwitch.com

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Freelance Freedom #41

Original post by FreelanceSwitch.com

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Interview with Linda Formichelli — Stretching Her Creative Paws

I’ve always been an animal lover—so when I heard about a fellow creative who set up an organization to help animal welfare organizations with their marketing and PR efforts, I knew I wanted to help get the word out. Not only does Linda Formichelli have a heart for using her talents to help animals…she’s also a seasoned freelancer with lots of great insights.

Linda had just received her Master’s degree in Slavic Linguistics and was working part-time for a small publisher in Berkeley, California, when she decided to revive her long-lost dream of becoming a writer.

“Using a copy of Writer’s Market and a book on query letters, I wrote up an article pitch and sent it to several magazines I had never even seen. The idea sold to EEO Bimonthly magazine—for $500!” she recalls. As she started to sell more articles, she cut down her workload at the publisher’s office and quit to work as a full-time freelancer in 1997.

Linda’s been met with nothing but success, having written for more than 120 magazines, including USA Weekend, Redbook, Health, Writer’s Digest, and Oxygen. She is the co-author of several books including The Renegade Writer: A Totally Unconventional Guide to Freelance Writing Success and The Renegade Writer’s Query Letters That Rock.

We caught up with this New Hampshire resident to discuss how she stays afloat—and how she’s using her creative skills to make a philanthropic effort.

Kristen Fischer (KF): You’ve been staying strong as a freelancer since 1997. How do you keep work steady?

Linda Formichelli (LF): I’m always changing and diversifying so that I have income coming in from different sources. For example, when I started out I wrote for magazines and also did corporate work. Then I added books and cut the corporate writing. Later, I added an e-course on breaking into magazines, and recently my Renegade Writer co-author and I started offering several courses taught by different instructors through our website (http://www.therenegadewriter.com). It’s always good to diversify; if you rely on one type of work and that tanks, you’re screwed.

KF: What’s your best tactic for getting clients?

LF: I have two tactics I’d like to share. One is to be very, very persistent and to keep getting your stuff out there. Don’t send a pitch to one magazine, sit by the phone with bated breath for two months, and then give up. Send your query to lots of magazines (tweaking where necessary), and then write another one and send that out as much as you can. Send letters of introduction to trade and custom publications. When you go to conferences, introduce yourself to editors. Participate in online writers’ forums.

My second tactic to being busy is to be busy. Say what? I know it sounds contradictory, but I always get the most calls from editors when I’m unavailable…either I’m already swamped with work, or I’m about to go on a month-long vacation. The trick is, when you’re not busy and you need the work, fake it. When you write to your editors, don’t say, “Please hire me or I’ll be eating mac and cheese for dinner all month.” Say, “I just finished up a batch of deadlines and have some free time opening up in my schedule. Is there anything I can do for you?” If you’re busy, you’re seen as a professional who is sought after. If you’re not, you’re seen as desperate, and that turns people off.

KF: Have you experienced any low points, career wise?

LF: Yes. I burned out last year. Here I am telling you that to be busy, you need to act busy—but in the late summer of 2007, I think I went overboard. I started getting stomachaches and headaches and couldn’t figure out why. I went to my doctor, and she suspected that my problems were stress-related. Duh! I realized that the health woes had started when I had 13 or so assignments due in one month. I also realized I was burned out; I just was not interested in writing. I was going on a month-long trip to Germany in October, so I made sure to clear my work schedule so I’d have nothing to do. I also took off for most of November. I started getting back into the swing of things in December and January, and now I’m back to my typical workflow—but I have vowed to say “no” when the workload gets too heavy.

KF: Is there anything you’ve not done as a writer that you want to?

LF: I’ve been working on the same novel since 2000. But I think I’m the kind of person who wants to *have written* a novel. I don’t want to actually do the work. The sad thing is, I still think it’s a great idea but I can’t bring myself to work on it! Maybe someday I’ll get off my tuckus and write it.

KF: You’ve also been published. Many people here at FSw debate between self-publishing and going the traditional route. Any insight into that?

LF: I think self-publishing is becoming more and more common and acceptable. If you’re going to kill yourself pitching a book to publishers, only to learn that you’ll earn a $2,000 advance and have to market the book yourself—well, why not self-publish it, market it as you would have for a publisher, and keep the control and the money?

The downsides are that I suspect it’s difficult to get your book into bookstores if you self-publish it, and that self-publishing is still looked down upon somewhat because there are no barriers to entry, meaning your great book is surrounded by (and associated with) sub-par books that would never have been published in the traditional publishing world.

KF: Do you have any advice for writers starting out in the business? Do you think it helps to have a full-time gig before going freelance?

LF: It probably does help to have a full-time writing gig first, because you make important contacts that way. However, I, and most of my friends, jumped into freelancing without having had a 9-5 writing job, and we’re doing just fine. You can always network online, at writers’ conferences, and so on.

My advice to new writers is to not let rejection get you down. We all get rejected. Heck, I’ve been doing this full-time for 10 years, and I still get rejections; I’ve probably gotten thousands. A rejection doesn’t mean you suck; it can mean that the magazine already has your idea in inventory, or the magazine is taking fewer freelance pitches, or the editor didn’t get her frappuccino that morning.

If you get no rejections, it means you’re not trying. If you get rejections, it’s because you’re getting your work out there. Eventually, something will stick.

KF: You’ve started something called creativePAW (Creative Professionals for Animal Welfare). Tell us how you came up with this and how the program works.

My husband and I do volunteer projects for the local animal shelter and volunteer at feral cat spay/neuter clinics. I started realizing that many animal welfare organizations don’t have the resources to do PR, do fundraising, and educate people on their cause…they’re too busy doing the day-to-day things, like cleaning cages and rounding up people to volunteer at clinics. I also always suspected that issues like spaying/neutering and homeless pets are a marketing issue: If marketing can make people believe that one brown fizzy liquid is better than another, why can’t it make people believe that spaying/neutering your pets is cool?

I thought, “Wouldn’t is be great to get together a network of writers and other creative professionals to help these animal welfare organizations with their marketing, educating, and fundraising?” My first idea was to start an e-mail list where I could post about animal welfare projects for interested creative professionals—but eventually, the idea grew to become a website with a database of creative professionals that animal welfare organizations can search when they need help.

Whenever my enthusiasm for the project flagged, I thought about a video I saw on YouTube (which you can now see on creativePAW) of kill day at a shelter. It’s a really well-done video by The Ephemera Project, and I couldn’t even get through the whole thing because I was sobbing so hard. Thinking about that video and the fact that a homeless companion animal is euthanized every eight seconds in the U.S. spurred me on. Now, a week after I launched the site, creativePAW has more than 100 members—about 85 are volunteers, and the rest are organizations.

KF: How can people get involved with creativePAW?

LF: We’re looking for writers, web designers, PR people, illustrators, graphic designers, marketing professionals, voice talent, editors, proofreaders, translators, and other types of creative professionals. Please go to http://www.creativepaw.org and register to be included in the database. It’s free (of course) and easy. You don’t have to worry about getting spammed, because animal welfare organizations have to register and be approved before they’re allowed to search the database. You can also take on only those volunteer projects you have t